Currently Open and Accepting New Clients
Pending rates of COVID19 in Edmonton and area. I may stop accepting new clients should covid positivity rates rise again, or if I feel that your situation is too risky to my current clientele.
The guidelines from CMMOTA (Canadian Massage and Manual Osteopathic Therapists Association) are very strict, in order to keep you safe! Here is some information specifically about COVID19 protocols!
MASKS: It is required that you wear a mask to your appointment. If you are unable to wear a mask for any reason, or do not wish to wear it while face down, please let me know, as this requires an adjustment in advance on my part, and I may not be able to complete treatment as requested.
Cloth masks are acceptable for client use! If you do not have your own mask, I can provide a disposable mask for you.
If you have a sleep mask or safety glasses for your eyes, you are encouraged to bring and use it on the table when you are not lying face down.
PAYMENT: You are most welcome to pay for your appointment by eTransfer to . Ask me about these options when booking your appointments! I can still direct bill and accept debit/credit. Cash is accepted but I am not currently making change, so please ensure that your cash is exact!
TIRESOME QUESTIONS: I ask you to continue being your amazingly patient selves, as I will be constantly asking all those questions we have drilled into our brains by now: "In the last 14 days, have you travelled, had contact with, had a fever/cough/breathing issue/chills, etc."
Please see "For Your Safety" below for more information.
DISTANCE: I can only come within 6 feet of you during your table time, which can include any testing that we do. This means I cannot meet you at the door. The door will be open 10 minutes before your appointment time.
WAITING AREA: I do not have one at this time! If you are accompanying someone to their appointment (i.e. bringing dependents) you are welcome to sit in the treatment room, but I cannot make a good, clean space separate from my own in the reception area.
HAND SANITIZER: There will be lots of it. Any time you touch anything, really, use hand sanitizer. Especially when you first enter and are about to leave the reception area and massage room. If you do not remember the last time that you sanitized your hands, it is time to do it again.
CANCELLATIONS: I will not charge a cancellation fee if you are sick and have to cancel last-minute, but I reserve the right to not refund any payments made in advance if you show up sick!!
This includes leaving out information before booking the appointment, such as vacations, or close contact (15+ minutes with someone who has tested positive for COVID19 in the last 14 days), or recently developed symptoms that you forgot to mention before.
For Your Safety
It is recommended that you take the COVID19 self-assessment tool before booking an appointment, and before coming to your appointment. You can find that here:
I will send you a downloadable and fillable pdf before your appointment to fill out and return 24 hours prior to your appointment. I will be going over the pre-screening questions before each appointment in person as well in case any information has changed.
If you are immunocompromised from a recent non-COVID illness, or have a condition that is high risk (including but not limited to cardiovascular conditions, diabetes or other neuropathy, kidney/liver related conditions, autoimmune disorders, pre-disposition to inflammation) - book at your own risk.
For My Safety
I will be maintaining a strict distance from clients unless you are on the table. This does not mean that I don't like you, I'm just being cautious!
If you develop symptoms within a 3 day period after your appointment, or are otherwise required to isolate because of a contact prior to your appointment but only receive notification after, please let me know as soon as you can! If you are waiting for results for a test, I cannot book you until it is cleared.
The typical symptoms for COVID19 include: fever, cough, runny nose, sore throat, shortness of breath, and decrease or loss of sense of smell or taste, among others. If you have allergies, that's okay! If you notice your allergies are worse than usual or presenting differently, then it is recommended that you self-isolate and request a test by calling 811. Many clients are choosing to stay safe, just in case their allergies are not just allergies. I encourage you to make the best decision for your health and mine.
As always, if you have any questions at all, please don't hesitate to reach out!
Cleaning and Disinfecting
Some of these protocol points seem like common knowledge, but I have done my best to write them down just in case you were curious. Current PPE involves scuba mask or safety glasses/goggles over two masks, apron that is changed between clients, and scrub cap to protect porous hair from covid19. Clothing and PPE is worn clean every day and stored in closed cupboards. MNCs are changed every 2-3 clients (typically halfway through the day).
I do not meet clients at the door
No waiting area available
Hung plastic sheet to separate clients entering from reception, gap to duck in and hole for hand sanitizer
Blankets to be changed each time
Wipeable pillowcases and PUV table cover
Bought new face cradle sheepskin padding, to be changed out after every client (or two face cradles)
Only two or three towels in bathroom at a time
Therapeutic foot massage ONLY, must be booked in advance as crock pot will not be in the room otherwise, must be completely cleaned and disinfected after each use
Mint oil or other non-general use lotion kept in drawer, general use oils kept in kitchen and brought in as needed.
Tools were already being kept in separate drawer, as were towels
Laundry can’t be sitting in laundry room if it is being done during the day, must be left in dryer or in closet in basket, basket is never sitting out
Always masked while in work space - NO exceptions.
PPE includes mask, apron, safety glasses/goggles, and scrub cap. PPE currently including 3 ply procedural mask AT A MINIMUM under a cloth mask.
Sanitizable shoes specifically for wearing in work space only.
Hand sanitizer being used before touching common items such as tablet and pens. Hand washing preferred before touching clean sheets, tablet/desk area, and after touching used linens, after cleaning, handling money or cards.
Face cradle padded covers and aprons can be washed together in mesh bags
Cleaning rags washed separate from other linens in mesh bags: two cycles, first with just hot water and detergent, second with cold water, bleach, detergent. NO RAGS USED ON TOILET OR SINKS - PAPER TOWEL ONLY. Bleach rags rinsed and put in bucket basket.
Tissues in room stored in drawer, sorry clients, you’ll have to ask for it. Tissues at reception in view but also must be asked for.
Laundry washed on hot with Pure Pro degreasing detergent, and bleach, dried on hottest settings.
Laundry basket sprayed with 70% isopropyl or ethanol disinfectant, wipe with non-absorbent cloth and let dry whenever emptied.
Laundry hampers sprayed with 70% isopropyl or ethanol disinfectant if emptied
Closet hangers sprayed with 70% isopropyl or ethanol disinfectant whenever empty at the end of a day (big laundry days can take stuff out to spray and then put back in the morning)
45 minutes to 60 minutes in between clients
Max 5 clients per day, spaced 45-60 minutes apart to minimize surface transmissions and allow for proper sanitization. Exceptions may be made for clients from the same household.
Alert clients when planning an excursion that may result in my becoming a carrier and they can decide if they would like to move their appointments.
When clients are here:
Use towel to get in and out of room, use towel to touch door knobs, light switches, face cradle lever, etc. Foot for pedals. Bare hands are only used on sheet, blanket, tool, oil bottle, and client of course.
Sanitize client hands and (if applicable) feet with Q-T Sanitizer in room before performing services on those extremities.
Cleaning after clients:
Change sheets, pillow case, blanket, padded face cradle cover
Pre-Empt (no dilution) on table, stool, heating pad, pillow cover, face cradle (including handle, steel, and support part), legs of table, sides of table cover, table heater control, table extenders, heating pad control, chair in room, stool at reception, top of dresser and knobs of drawers, light switches, tall reception table, door handles/knobs from side door to laundry room, stair railing, outdoor knobs. Wipe with non-absorbent cloth to spread and let dry
If tablet pen was used: use 70% isopropyl or ethanol disinfectant
If bathroom was used: use Lysol All Purpose ammonia product (25% dilution) on toilet, sink, door knobs, light switches. Spray towel basket with Lysol (25% dilution) and let dry before refilling.If time allows: mop floor in bathroom and laundry room. Let sit for 10 minutes and wipe with paper towel (discard paper towel and gloves immediately after).
Spray reception barrier with 70% alcohol or ethanol disinfectant, let dry.
Put apron in the wash after doing sheets.
If silicone cups were used: wash with hot water and dish soap, wipe with H2O2 (3%) and let dry, or soak in bleach (10% dilution) for 10 minutes, then rinse and let dry.
If plastic cups were used: wash with hot water and dish soap, let sit in bowl with bleach (10% dilution) for 30 minutes. Rinse and let dry.
If other tools were used: wash with hot water and dish soap, wipe with H2O2 (3%) and let dry.
Wipe shoes (tops and bottoms) with bleach solution (10%) and let dry, when mopping floor.
If feet were requested and crockpot used, wipe down exterior of appliance with H2O2 (3%), wash inner pot with hot water and dish soap, wipe with H2O2 (3%) and let dry.
End of Day
Clean laptop, phone, tablet
Reception chair and lower tables sprayed with 70% isopropyl or ethanol disinfectant, wipe with non-absorbent cloth and let dry.
Rinse kitchen sink, spray with Lysol All Purpose ammonium spray, let sit 10 minutes then wipe with paper towel and discard.
Sweep or vacuum.
Wash safety glasses/goggles, let dry.
Strip outer layer (scrubs) into pillowcase in bucket. Leave bucket on door mat in entrance.
Mop floor with bleach (8-10% dilution) from bathroom up to stairs. Disinfect shoes.
Remove scrub cap and mask, chuck into bucket from top stair, exit stair well, breathe. Immediately take shower.
Weekly (Saturday or Sunday night)
Wash doors with bleach solution (8-10%)
Wash cupboards where aprons, glasses, oil are stored
Spray empty closet spaces with 70% isopropyl or ethanol disinfectant and let dry.
Pull everything away from walls to get corners of walls, baseboards, wipe any grime with paper towel and discard, mop properly
Monthly (1st to 3rd of each month)
Wash walls with 10% bleach solution and specific BEEmop.
Spray down shoe mats with ammonia (10%)
Scrub floor with Citrikleen using specific BEEmop
Any weekly or monthly chores may be done earlier if needed. End of day chores may be done during the day as well if time allows. (ex. Bathroom cannot always be mopped in between clients, but if time allows, YES.)